Q&A

Find clear answers to the most frequently asked questions about ordering, delivery, storage, payments, and our services. Whether you want to know how to place an order, understand shipping costs, or explore our storage under bond options, this page is your go-to resource.

Frequently asked question

The Vintage Wine Club Hong Kong Limited (“Vintage”) is a French wine importer and distributor specializing in fine French wines. Based in Hong Kong, we supply top-quality wines to hotels, restaurants, corporates, and private collectors, with a commitment to offering the best price-to-quality ratio on the market.

Our sourcing team works directly with winemakers in France, selecting only estates that reflect authenticity, terroir expression, and drinking pleasure. Each bottle is carefully chosen to bring Hong Kong wine lovers and professionals the finest experience at the table.

We accept:

  • Cheque or Cash on Delivery
  • Bank Transfer
  • Credit Card (3% handling fee applies)
  • Free delivery on orders above HK$1,500
  • HK$100 delivery fee for orders below HK$1,500
  • Orders processed within 24 hours
  • Before 4pm: Next working day delivery
  • After 4pm: Delivered on D+2

We use our own drivers and refrigerated trucks to guarantee safe, fast, and temperature-controlled delivery across Hong Kong.

Can I schedule delivery at a specific date and time?
Yes — once your order is placed, email your delivery instructions to order@thevintageclub.hk with your preferred slot:

  • Morning: 10am–2pm
  • Afternoon: 2pm–6pm

You may also include additional details (e.g. housekeeper’s contact, blackout dates, or special instructions). By default, deliveries are scheduled at the next available time slot.

No worries — notify us at order@thevintageclub.hk within 24 hours of delivery. If the package was accepted, we will arrange a refund or replacement.

Yes — not all of our portfolio is listed online. Email us at order@thevintageclub.hk and our team will check availability.

Yes — we keep a curated list of mature and rare vintages, stored in perfect conditions in Hong Kong and available for express delivery. Contact us to receive the latest selection.

Absolutely — thanks to our partnership with Ficofi, we provide privileged access to Bordeaux Grands Crus Classés En Primeur at highly competitive prices. Contact us at order@thevintageclub.hk for details.